Shipping Policy

 

Shipping Policy – AEROVA

Thank you for shopping with AEROVA.
Please review our shipping policy carefully to understand how and when your orders are processed and delivered.

1. Processing Time

Orders are typically processed within 1 to 3 business days.
We do not process or ship orders on weekends or public holidays.

During high-demand or holiday periods, processing times may be slightly extended due to the increased volume of orders.

2. Shipping Times

Standard Shipments: Delivery typically takes 6 to 10 business days, depending on the destination.

Estimated Global Delivery Windows:

  • Europe: 3–12 business days

  • North America & Oceania: 5–12 business days

  • South America & Africa: 10–15 business days

Please note that these are estimated delivery windows.
Actual delivery times may vary depending on customs inspections, local postal operations, or peak season demand.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
These are determined by local customs authorities and are beyond our control.

4. Holiday Season Notice

Orders placed after December 5th cannot be guaranteed for delivery before Christmas.

We encourage our customers to order early to avoid delays.
While we make every effort to ensure timely delivery, external factors such as logistics congestion, customs delays, or extreme weather events may affect delivery times.

5. Refunds and Late Deliveries

If your order is delivered after your desired date but arrives in perfect condition, we do not offer refunds.

Refunds are only available if the product arrives damaged or unusable.
This policy ensures that we can continue providing fast and affordable shipping options for all customers.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to pay customs fees, or multiple failed delivery attempts, we will contact you to arrange reshipment.

Additional reshipping fees may apply.

Please ensure all shipping information is entered accurately at checkout.

7. Shipping Delays & Unforeseen Events

Although we make every effort to ensure timely delivery, delays caused by carriers, customs, or weather conditions are beyond our control.

If your order is delayed, we kindly ask for your patience and understanding.
Refunds will only be issued for products that arrive damaged or defective.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages that are confirmed as delivered to the address provided at checkout.

Upon inquiry, we will confirm the delivery address, tracking number, and carrier information to assist in your investigation with the shipping provider.

9. Damaged Packages

If your package arrives damaged, please contact our customer service team within 7 days of receipt at infoaerova@gmail.com.

Please include clear photos of the damaged items and packaging.
Once verified, we’ll work with you to resolve the issue promptly through replacement or refund.

10. International Shipping

We offer worldwide shipping to most destinations.

Delivery times and shipping costs vary depending on the destination and will be displayed at checkout.
Please note that customs duties and import taxes are not included in the item price or shipping cost and remain the responsibility of the customer.

11. Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number and instructions to follow your package online.

Please allow up to 48 hours for tracking updates to appear after the carrier has scanned your package.

12. Contact Us

For any questions or assistance regarding your shipment, please contact us at:

📧 infoaerova@gmail.com
🏢 AEROVA — Calle Señorío de Bertiz 16, 3B, 31621 Navarra, Spain